For Special BBM 3rd Semester
By : Yubraj Kadel
- What is business communication?
Answer: Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
- What is non- verbal communication?
Answer: Non-verbal communication occurs without using any oral or written word. Common types of nonverbal communication are; eye contact, facial expressions, gestures, posture and body orientation, body language, touch, para-linguistic, silence.
- What is sexist language? Give examples.
Answer: Sexist language is language that excludes either men or women when discussing a topic that is applicable to both sexes. For example: chairman, policeman, salesman………………………………………
- List the characteristics of effective business writing.
Answer:
- Accurate, so it leaves no room for error or misunderstanding.
- Clearly written, so that it is easy to understand the message and obvious what action the reader needs to take, if any.
- Logical in structure, so the thought process or reasoning is easy to follow
- Free of errors with proper spelling, grammar and punctuation
- Concise without being rude, leaving out unnecessary details
- What are conversation fillers?
Answer: In conversation, filler words are short, meaningless words (or sounds) we use to fill the little pauses that occur while we decide what we’re going to say next. They’re the ums and uhs and ers that litter our conversations whether we like it or not. But although these little words don’t add any meaning to your statements, they do perform a function in speech. Some of the common filler words in English are um, uh, er, ah, like, okay, right, and you know.
- What are tact and diplomacy in communication? How to be tactful and diplomatic in communication?
Ans: Tact and diplomacy are methods used to aid effective communication. Using tact and diplomacy appropriately can lead to improved relationships with other people and are a way to build and develop mutual respect, which in turn can lead to more successful outcomes and less difficult or stressful communications. We can maintain diplomacy in communication in the following ways.
- Select appropriate environment
- Body language
- choose word carefully
- Never react emotionally
7] Give examples of tactful ways to decline the request/ invitation.
Answer:
- I’m sorry, but we had to refuse your request to move to another department.
- I’m sorry but I can’t help you, I have something planned out for tomorrow.
- No, I’m afraid I can’t do that for you. …
- As I said, I’m afraid I can’t help you at the moment.
8] What are purposes of writing business report?
Answer: The purpose of writing report is:
- Decision making tools
- Investigation
- Evaluation
- professional advancement
- A managerial tool
- Proper control
9] Give examples of very formal request.
Answer:
- I wonder if you could help me.
- I would also be grateful if you could send me … .
- I would therefore be grateful if you could send me … .
- Could you therefore please send me … ?
10) Give examples of disagreeing tactfully.
Answer:
- I see what you’re saying but…
- I understand where you’re coming from, but…
- That’s a valid point, but…
- I’m sorry but I disagree with you about this.
11) Instruct you junior how to withdraw money from ATM.
Answer:
Step 1: Insert ATM Card: …
Step 2: Select Language. …
Step 3: Enter 4-Digit ATM Pin: …
Step 4: Select the type of Transaction: …
Step 5: Select the Type of Account: …
Step 6: Enter the withdrawal amount. …
Step 7: Collect the Cash: …
Step 8: Take a printed receipt , if needed:
12) What are the different categories of social interaction?
Answer:
- apologizing
- making suggestions
- asking for help
- refusing
- asking for permission
13) How do you start conversation? Give example.
Answer:
- Hi Riya! How have you been?
- Long time no see!
- So, what have you been up to lately?
- How’s your family?
- Are you still working at ABC Company?
14) What are the processes of introducing oneself and to the other people? Write the necessary details.
Answer: The process of introducing oneself is as follows:
- Shake hand firmly, and look the other person straight in the eyes, smile.
- Say ‘ how do you do’.
- Give information about yourself.
- name, extra information, job, company, where you live in.
- Exchange business card.
15 ) How do you close your conversation? Give some examples.
Answer:
- I look forward to seeing you again.
- thanks for you wonderful mean.
- I was great seeing with you.
- take care of yourself.
- mind how you go.
16) What is public speaking?
Answer: : Public speaking the act or skill of speaking to a usually large group of people.
17) Mention the properties of effective and impressive oral presentation.
Answer:
- Confidence
- Passion
- Knowledge
- Naturalness
- Organization
- Time-sensitive
- Clarity
18) What is adverb of manner? Write some sentences using adverbs of manner.
Answer: An adverb of manner modifies or changes a sentence to tell us how something happens. Examples: Riya walks quickly. He stood up slowly.
19) What are the guidelines to write effective report?
Answer: The following are the guidelines to write effective report.
- Determine the objective of the report, i.e., identify the problem.
- Collect the required material (facts) for the report.
- Study and examine the facts gathered.
- Plan the facts for the report.
- Prepare an outline for the report, i.e., draft the report.
- Edit the drafted report.
- Distribute the draft report to the advisory team and ask for feedback and recommendations.
20) What is proximity in communication?
Answer: Proximity is a kind of nonverbal communication resting in the distance between participants of communication. Standing at a slight angle can show we are relaxed and friendly. When communicating, we should move our proximity in response to the other person’s body language.
